Right Away Heating and Air Terms of Service for Customers and Website Visitors
The Rules, in Plain Words
Updated November 2026
1. Agreement to Right Away Heating and Air Terms
Who This Covers
By using our website or booking service, you agree to these terms. If a signed estimate, work order or membership agreement says something different, that signed document controls for that job.
"We," "us" and "our" mean Right Away Heating and Air, 9565 William Aiken Ave, Suite 104, Ladson, SC 29456, SC Mechanical Contractor License CLM.119013. "You" means the person using the website or requesting service.
2. Website Prices and Written Estimates
Ranges, Not Quotes
Prices on our website are typical ranges for the Charleston area, such as $150-$650+ for common repairs. They are for planning only and are not quotes. Your price depends on your home, your equipment and what we find.
- We give you a written price before we start any repair or installation.
- You can say no to any recommended work.
- If we find something new during a job that changes the price, we stop and get your approval first.
- Written estimates are valid for the period shown on them.
3. Scheduling, Arrival Windows and Access
Your Appointment
We give an arrival window when you book. Weather, emergencies and traffic can affect it, and we will contact you if we are running late.
- Please give us safe access to equipment, including attics, crawl spaces and closets.
- An adult 18 or older should be present, or arrange access with us ahead of time.
- Keep pets secured during the visit.
- Tell us about known hazards such as damaged flooring, wasps or mold.
If you need to cancel or reschedule, please call 843-996-8904 as early as you can.
4. Payment and Financing
How You Pay
Payment is due when work is complete unless your written agreement says otherwise. Installation projects may require a deposit, shown on your estimate.
Financing, when offered, is provided by a third-party lender under its own terms, credit approval and privacy policy. Right Away Heating and Air is not the lender.
5. Warranties on Equipment and Work
What's Covered
New equipment comes with the manufacturer's warranty, such as the American Standard warranty, under the manufacturer's own terms. Some manufacturer warranties require registration within a set time after installation. We register the equipment we install when you give us the details needed.
- Any workmanship warranty we offer is stated in writing on your estimate or invoice.
- Warranties do not cover damage from floods, storms, power surges, pests, misuse or work by others.
- Skipping recommended maintenance can affect some manufacturer warranties.
6. Existing Conditions, Permits and Code
What We Find
Older homes can have hidden problems, such as damaged ductwork, undersized wiring, mold or asbestos. We are not responsible for conditions that existed before our work, but we will tell you what we see.
We pull permits when local rules require them for the work we perform. Work that requires another licensed trade, such as electrical panel upgrades, may be quoted separately.
7. Comfort Club Memberships
Membership Terms
Comfort Club benefits, price, length and renewal are set out in your membership agreement. That agreement controls if it differs from anything on our website.
8. Using the Right Away Heating and Air Website
Website Rules
Our website content, photos, logos and text belong to Right Away Heating and Air or its licensors. You may view and share pages for personal use, but you may not copy, sell or misuse them.
- Do not use the website for anything unlawful.
- Do not try to disrupt, hack or scrape the website.
- Information you send us must be accurate.
- Reviews and comments you post must be honest and lawful.
Website articles and price ranges are general information, not professional advice for your specific system. Call us to have a licensed technician inspect it.
9. Links, Disclaimers and Limits of Liability
Legal Limits
Our website links to Google Maps and Google reviews, which are run by Google under its own terms. We do our best to keep the website accurate, but it is provided as is, without guarantees that it will always be available or error free.
To the extent South Carolina law allows, we are not liable for indirect or consequential damages arising from use of the website. Nothing in these terms limits rights you have under law that cannot be waived, or our responsibility for our own negligence.
10. How We Resolve Disagreements
Talk First
If you are unhappy with our work, call 843-996-8904 or email info@rightawayheatingandair.com first. Most problems can be fixed with a conversation and a return visit.
These terms are governed by South Carolina law. Any dispute that cannot be settled informally will be handled in the state or federal courts located in South Carolina, unless a signed agreement for your job says otherwise.
11. Text Messages and Privacy
Related Policies
Our text messages are covered by our SMS Terms, and our use of your information is covered by our Privacy Policy. Both are part of these terms.
12. Other Terms
Housekeeping
- If a court finds any part of these terms unenforceable, the rest still applies.
- If we do not enforce a term right away, we have not given up the right to enforce it later.
- We may update these terms. The date at the top shows the latest version, and changes do not apply to work already agreed in writing.
13. Contact Right Away Heating and Air
Reach Us
9565 William Aiken Ave, Suite 104, Ladson, SC 29456
Phone: 843-996-8904
Email: info@rightawayheatingandair.com
SC Mechanical Contractor License CLM.119013
9565 William Aiken Ave, Suite 104, Ladson, SC 29456
