Right Away Heating and Air Privacy Policy for Website Visitors, Customers and Text Messages
How We Handle Your Information
Updated November 2026
1. Right Away Heating and Air Privacy at a Glance
The Short Version
| Question | Answer |
|---|---|
| Do you sell my personal data? | No, never. |
| Do you share my mobile number for marketing? | No, never. |
| Why do you collect my information? | To schedule and complete service, bill you and support you. |
| Who sees it? | Our team and service providers that help us run the business. |
| Can I see, fix or delete it? | Yes. Call or email us. |
| Can I stop marketing? | Yes, at any time. |
2. Who Is Responsible for Your Information
About Us
Right Away Heating and Air("we," "us" or "our") is a heating and air conditioning contractor at 9565 William Aiken Ave, Suite 104, Ladson, SC 29456, SC Mechanical Contractor License CLM.119013. We are responsible for the information described in this policy.
3. Information Right Away Heating and Air Collects
Three Sources
We collect information you give us, information collected automatically when you use our website and information from partners you ask us to work with.
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, phone, email, service address | You |
| Service details | System type, problem, photos, access notes | You and our technicians |
| Transaction details | Estimates, invoices, payment status | You and our payment processor |
| Financing details | Application status, if you apply | You and our financing partner |
| Communications | Calls, emails, texts, form messages | You |
| Device and usage data | IP address, browser, pages viewed, referring site | Cookies and analytics tools |
| Reviews and feedback | Comments you post or send us | You |
We do not collect full payment card numbers on our website. Card payments are handled by a payment processor. We do not knowingly collect sensitive data such as Social Security numbers, except where a financing partner asks for it directly in its own application.
4. How Right Away Heating and Air Uses Your Information
Only for Real Reasons
- Schedule, confirm and complete heating, cooling and indoor air quality service
- Send estimates, invoices, receipts and payment reminders
- Text and call you about appointments and service, with your consent where required
- Manage Comfort Club memberships and maintenance reminders
- Answer questions, handle warranty registrations and resolve problems
- Send offers, only if you agreed to receive them
- Improve our website, services and training
- Protect against fraud and meet legal, tax and licensing duties
5. Who Right Away Heating and Air Shares Information With
Service Providers Only
We share information only as needed with service providers that help us run the business, and they may use it only to provide services to us.
| Provider Type | Why |
|---|---|
| Scheduling and customer software | Booking jobs and keeping service records |
| Messaging and phone platforms | Delivering texts and calls, call tracking |
| Payment processors | Taking payments securely |
| Financing partners | Processing an application you start |
| Equipment manufacturers | Registering your warranty |
| Website, hosting and analytics | Running and improving the website |
| Accountants, insurers and lawyers | Professional services |
We may also share information when the law requires it, to protect people or property, or as part of a sale or merger of our business, with notice to you.
We Never Sell or Share Your Data for Marketing
We do not sell personal data, and we do not share it with third parties for their own marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent. That information will not be sold, rented or shared with any third party.
6. Right Away Heating and Air Text Messages and Phone Calls
SMS and Calls
We text you only with your consent. Message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help. Full details are in our SMS Terms.
Calls to our business number may be recorded and are routed through a call tracking service so we can improve service, train our team and see which ads work. If you prefer not to be recorded, tell us at the start of the call.
7. Cookies, Analytics and Ads on Our Website
Your Browser
Our website uses cookies and similar tools to keep the site working, measure visits and understand which ads bring people to us. These tools may include analytics, call tracking and advertising platforms.
- You can block or delete cookies in your browser settings.
- Google offers an opt-out for Google Analytics through a browser add-on.
- Blocking cookies may stop some parts of the site, like forms, from working.
8. Your Privacy Choices and Rights
Just Ask
No matter where you live, you can ask us to:
- Tell you what personal information we hold about you
- Correct information that is wrong
- Delete your information, unless we must keep it for legal, tax or warranty reasons
- Stop sending you marketing emails, texts or calls
- Give you a copy of your information
Call 843-996-8904 or email info@rightawayheatingandair.com. We will confirm your identity before acting and answer within 45 days. We will never treat you differently for using these rights.
9. How Long Right Away Heating and Air Keeps Information
Retention
We keep service and billing records as long as needed to support your equipment, honor warranties and meet tax and legal rules, usually several years. Marketing data is removed when you opt out. Website data is kept for limited periods set by our analytics tools.
10. How We Protect Your Information
Security
We use reasonable safeguards, including encrypted website connections, access limits for staff and trusted software providers. No system is perfectly secure. If a breach affects your personal information, we will notify you as South Carolina law requires.
11. Children's Privacy
Adults Only
Our website and services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
12. Links to Google Maps and Reviews
Other Sites
Our website links to our Google Business Profile, Google Maps and Google review pages. Those pages are run by Google under its own privacy policy, not this one.
13. Changes to This Privacy Policy
Updates
We may update this policy. The date at the top shows the latest version. For material changes, we will post a notice on our website before they take effect.
14. Contact Right Away Heating and Air About Privacy
Reach Us
9565 William Aiken Ave, Suite 104, Ladson, SC 29456
Phone: 843-996-8904
Email: info@rightawayheatingandair.com
SC Mechanical Contractor License CLM.119013
9565 William Aiken Ave, Suite 104, Ladson, SC 29456
