Right Away Heating and Air SMS Terms and Text Messaging Program Conditions
How Our Texts Work
Updated November 2026
1. Right Away Heating and Air Text Messaging Program
Program Name
The program is called Right Away Heating and Air Customer Texts. We use it to send service and account messages to customers and people who ask us for heating and air service, and, only if you choose, occasional offers.
| Message Type | Examples |
|---|---|
| Appointment messages | Confirmations, reminders, reschedules |
| Service updates | Technician on the way, job status, photos |
| Account messages | Estimates, invoices, payment reminders |
| Maintenance reminders | Comfort Club tune-up scheduling |
| Customer support | Replies to your questions |
| Follow-up | A review request after your visit |
| Offers (optional) | Seasonal specials, only with separate consent |
2. How You Opt In to Right Away Texts
Your Choice
You opt in by checking the optional SMS box on a form on our website, by telling a team member by phone or in person that you want texts, or by texting our business number first. The box is never checked for you.
- Consent to receive texts is never a condition of any purchase.
- Consent for service texts and consent for offer texts are separate. You can say yes to one and no to the other.
- When you opt in verbally, we send a text confirming your enrollment and how to opt out.
- Our first text always names Right Away Heating and Air and tells you how to opt out.
Website Opt-In Language
Every form on our website that asks for a phone number shows this wording next to an unchecked, optional box:
I agree to receive text messages from Right Away Heating and Air at the number provided about my service request, appointments, estimates, invoices and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.
A second, separate optional box asks for consent to receive offers.
3. Message Frequency and Message and Data Rates
What to Expect
Message frequency varies with your service needs. You may get several texts while a repair or installation is scheduled and few or none after the job is done. Offer texts, if you chose them, are occasional.
Message and data rates may apply based on your mobile plan. Right Away Heating and Air does not charge for texts, but your carrier may. Contact your carrier for plan details.
4. How to Stop Right Away Text Messages
Reply STOP
You can stop texts at any time by replying with any of these words: STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE. STOPALL also works.
- We send one confirmation text that you are unsubscribed. It contains no marketing.
- We honor opt-outs promptly, and always within the time federal rules allow.
- An opt-out from offer texts stops all marketing texts from us.
- To rejoin, reply START or UNSTOP, or opt in again the way you first did.
You can also ask us to stop texting you by calling 843-996-8904 or emailing info@rightawayheatingandair.com. We will process that request too.
5. Help With Right Away Heating and Air Texts
Reply HELP
Reply HELP to any text for help. You can also call 843-996-8904 or email info@rightawayheatingandair.com. Our office is at 9565 William Aiken Ave, Suite 104, Ladson, SC 29456.
6. Mobile Opt-In Data Is Never Sold or Shared
Your Number Stays Ours
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented or shared with any third party.
We may share your number and opt-in status only with the service providers that help us deliver texts, such as our messaging and scheduling platforms, and only so they can send our messages. Read the Privacy Policy for details.
7. Carriers, Delivery and Your Mobile Number
Fine Print
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device and is not guaranteed.
- You confirm you are the account holder or an authorized user of the number you enroll.
- You must be 18 or older to enroll.
- Tell us if you change or give up your number so we stop texting it.
- We never ask for donations by text.
- We never ask for passwords or full card numbers by text.
8. Changes to These SMS Terms
Updates
We may update these SMS Terms. The date at the top shows the latest version. If a change is material, we will tell you by text or on our website before it applies to you.
9. Contact Right Away Heating and Air About Texts
Reach Us
9565 William Aiken Ave, Suite 104, Ladson, SC 29456
Phone: 843-996-8904
Email: info@rightawayheatingandair.com
SC Mechanical Contractor License CLM.119013
Standard Messaging Disclosures
- Program: Right Away Heating and Air Customer Texts.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out. Reply HELP for help.
- Consent is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
- Mobile opt-in data is never sold or shared for marketing.
9565 William Aiken Ave, Suite 104, Ladson, SC 29456
